Gold Coast HAUS Policy

1. Minimum Commitment

 Memberships require a minimum commitment of 3 months. Cancellation requests will only be processed after the completion of this initial period.

2. Billing Cycle

Membership fees are automatically charged to the card on file on the 15th of each month. Members must ensure their payment method remains active and up-to-date to avoid interruptions.

3. Cancellation Notice

Cancellation requests must be submitted at least 10 days prior to the billing cycle (by the 5th of the month). Requests made after this date will take effect the following month, and the next billing cycle will still be charged.

4. Final Billing

Membership fees are non-refundable once charged. Cancellation must be confirmed prior to the billing cycle to avoid charges for the next month.

5. Freezes and Suspensions

 Members may freeze their membership for an unlimited number of months for a fee of $20 per month to keep their card on file and membership active. Requests to freeze must be submitted in writing prior to the freeze period.

6. Refunds

No refunds will be issued for partial months or unused services unless cancellation is due to extenuating circumstances, such as relocation or medical reasons, which must be verified with appropriate documentation.

7. Confirmation of Cancellation

Cancellation will be confirmed via email or written correspondence. Members are responsible for ensuring they receive confirmation to avoid future charges.

8. Rejoining

Former members may rejoin at any time, subject to availability and payment of a new initiation fee if applicable.

For questions or assistance regarding cancellations, freezes, or billing, please contact info@goldcoasthaus.com